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FAQs

After the plist file is copied, the machine must be restarted in order to register the preferences.

Yes, there is a backup of your preferences from the last time you quit the application located here: Users/username/Library/Application Support/Cognitive/AdforceX/Backup/.

The plug-ins are network aware and will search the network to see if the serial key is in use on another computer on the network. If you have multiple Macs running the plug-ins, check the serial key on each to see the keys that are being used. They can be found here: InDesign > About Plug-ins > Cognitive > AdImport/Fido/Split & Folio. The plug-in splash screen shows the serial key in the upper right corner.

AdforceX preferences are stored here: Users/username/Library/Preferences/com.cognitive.adforcex.plist

AdforceX templates are stored here: Users/username/Library/Application Support/Cognitive/AdforceX/Templates/

The serial key for each plug-in is stored in a .prf file located inside each plug-in folder inside the Plug-ins folder in the InDesign folder. So there is an AdImport.prf, a Fido.prf, and a Split & Folio.prf.

This is a user access privilege issue. The user needs to have READ:WRITE access to the InDesign folder. Access to contents of the InDesign folder on newer macOS version do not default to full privileges, so the serial key for the plug-in is not getting stored.

No, plug-ins and their serial keys are Creative Cloud version specific. For instance, CC 2021 has its own installer and its serial key begins with AI16, while CC 2022 has its own installer and its serial key begins with AI17.

No, plug-ins and their serial keys are Creative Cloud version specific. For instance, CC 2021 has its own installer and its serial key begins with FD16, while CC 2022  has its own installer and its serial key begins with FS17.

No, plug-ins and their serial keys are Creative Cloud version specific. For instance, CC 2021 has its own installer and its serial key begins with SF16, while CC 2022  has its own installer and its serial key begins with SF17.